Service Delivery Manager Mazeppa Consulting

Mazeppa Consulting see a growing demand on tasks coming from existing as well as new customers. We want to add a Service Delivery Manager to the team that can handle the increasing activity we see now.

We are looking for an experienced Service Delivery Manager to handle all types of support.  Support tasks can be 1. level as well as 2 . level support cases. They must be assigned to the proper consultants and follow up must be conducted according to agreed rules with our clients. For 3. level cases that must be escalated to our suppliers Infor and Hatteland, in cooperation with our business consultants.

The Service Delivery function need to collect the support coming from all the platforms we service: RamBase – Infor LN – Infor M3 and our Mobile products

We are looking for a person that have operative experience from a similar position and preferably with some of the products we service. You can come from the customer side as well with a desire to grow and try your self in the consultancy business.